Why use Office apps in Microsoft Teams?
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Why use Office apps in Microsoft Teams?

November 20, 2019

So welcome everybody, thank you for joining
us for another edition of Teams Superheroes. I’m with Trent Hazy, I’m from platform engineering
on Teams. And you guys know me, Jace Moreno, I am the
Team’s Customer Success Lead for Teams platform. So today I want to talk to Trent a little
bit about using apps in Teams. It’s a question we get all the time from customers from various roles. Whether it’s developers, IT professionals,
the end-users, the business. We want to address a couple things today. One of them though, I think is a baseline. Maybe help me out Trent here on what is available when it
comes to apps in Microsoft Teams. So there’s actually three flavors of apps
in Teams. The first are Microsoft apps So when you see something like SharePoint,
Forms, Power BI, those come from us. The second layer is third-party apps, so those
are apps like Trello or ServiceNow, tools that you would use outside of Teams. And then the third layer is line of business
apps or custom apps. Those can be built using our API so that you can build something from scratch. That’s awesome. Love it. Great, great summary. So if I’m a user though, it’s great to know
these apps are available. Why would I use them in Teams, though? Because I’ve already got access to them outside
of Teams things might be working for me okay the way they are today What’s the additional value of why I’d consider
bringing them into that experience. So it’s a great question. There’s really two reasons The first is there’s a collaboration that
happens in Teams so when I see a report from an app, if I want to collaborate and actually get my questions answered, if I want to, you know, dive deeper and have a conversation with someone, having the report and the conversation together really makes me more efficient. The second is, it can be proactive. You know, maybe I there’s something happening
in this tool elsewhere and I’m not proactively looking at it But it can tell me something just happened. That makes me infinitely more efficient. that the information’s coming to me. So I love that I guess maybe a quick summary is just to reiterate for everybody out there it’s insanely valuable to have the collaboration aspect where you’re kind of bringing together all of your tools and reducing that tool sprawl and context switching between apps, but where you really start to become Superhero is when I don’t have to leave the part of the Team’s canvas that I’m in And I can interact with different services
and applications and tools right from where I am, whether that’s a conversation or a channel Whatever it is. I love it. It’s great, great summary. So, enabling apps in Teams now. Now sometimes we do this presentation, you and I have been caught in this before, and we’re talking to customers There’s an end-user who Hears about an application and it sparks an
interest and then they go to their store and the app might not be available. Why is that? Walk us through what’s going on there. Yep, yep, so there’s something that happens with the tenant admin that gives them control over the apps that are made available It’s called a permission policy. So some apps might be blocked from use in the tenant Permission policies allow you to control which apps are available to which users So sometimes they might be blocked entirely or might be blocked from specific users Got it. That’s awesome. So, why would they be blocked then is another
question? Great question. Usually it’s security and compliance. So the admin is concerned about where the
data is stored or what personal information is made available to that third party. So they really just wanted to lock it down
for a specific reason. Yeah perfect and understandable. We get why you’d do that. If I’m an admin I’d be asking now at this
point What is Microsoft doing to help me enable applications from my tenant? Especially the ones if you think about the
people are already using every day, how do we make that easier? Yeah We actually have a resource that outlines
the security and compliance details of every third-party application in our store and we’ll share that link with you so you
can see. Awesome. Now last question, I’ll help you on this So let’s imagine in a perfect world, I’ve got my Team’s environment set up, I’m a tenant admin and we’ve been open to allowing apps in Teams like many of our customers have, How do I get the end-users to discover these
applications and use them better and really understand what’s possible? Yeah, one of my favorite ways of doing this
is actually going into a different channel and see what they’re using there. Because that usually is a bunch of my colleagues
and they’re probably gaining some productivity Just by using those apps. So I’m gonna go steal some of their tricks
and use them myself. Cool. Now, let’s say I’m maybe even a tenant admin and let’s say we’ve taken a custom or homegrown solution we built internally
and we’re bringing that into Teams. We’ve had some great scenarios there for ya
in customer examples What is my best way to get people to leverage
that experience? There’s actually a different policy called
a setup policy and it allows you to pin an app to the navigation bar, the left rail That will increase usage by sometimes five
or ten times. It’s making it visible, really easy to find
you don’t have to remember Oh, it’s in that channel over there and let
me go find it. It’s right there in navigation and it makes
a lot easier I mean that that’s the last thing. I’d love to end on that piece right there. This is Taking your existing investments, bringing
them to life in Teams, pinning them So they’re discoverable for the end-user can
increase the value of the solution essentially inside of Teams. That’s awesome. Trent, you’re a legend. This definitely won’t be the last time we
hear from this man here soon But thank you so much for your time today. Thanks for having me. Let us know if you have any questions.

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  1. My experience with using apps inside Teams is that it’s single-task focused. If I’m in the app, and I need to switch to a phone call or check something, I have to leave the app, do my other task, then I have to relocate the file and reopen it and then find where I was last.

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