Microsoft Teams Workstream Collaboration Analytics
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Microsoft Teams Workstream Collaboration Analytics

February 17, 2020

This short video will focus on some of
the initial PowerSuite Microsoft Teams analytics features, which are surfaced in
enhancements to three of the existing PowerSuite solutions. To highlight the
new Teams analytics features, we’ll start with the executive dashboard
solution: PowerSuites ROI and adoption visualization solution. Here you can see
new options presented in the navigation drop down. The new Microsoft Teams
overview includes Microsoft Teams active users, calls, and meetings, as well as the
number of enabled users. All of this information is shown in the familiar
PowerSuite interface and other power suite features such as time range
selectors function as per normal. We’ve also added drill down information
for calls and meetings, and, when in view, the legacy system data is also
shown. Next, we’ll jump into the usage and adoption solution: The PowerSuite
solution providing key UC usage metrics such as call counts, active users, and
client usage. Notice on our navigation drop-down we have teams overview data
and champions. We’ll start with the overview where we can see the different
usage information for Microsoft Teams modalities and different client types.
Switching to the champions view, I receive a list of the top users in my
organization overall and by modality by clicking on the four different channel
message, chat message, calls, and meetings tabs in Microsoft Teams. This feature
allows us to see who our most prolific users are and can subsequently be used
to aid user adoption by gamifying internal communications to identify the
top teams users of each modality. We also have an option to export the full usage
list here on the right-hand side. Finally to view an individual users
team’s usage information, we go to the helpdesk solution: the PowerSuites
real-time call and now also Teams collaboration behavior analysis solution.
A level two help desk technician can enter the user’s name as usual and
select Microsoft Teams. Now we can see how many calls, chat messages, channel
messages, and meetings the user has attended based on the time frame
selected. The view also highlights, to the right, which clients the user has been
using. This initial release of Teams analytics is but the first of many which
will grow to include monitoring, reporting, provisioning , and user
experience analysis all for Microsoft Teams inside of PowerSuite. Stay tuned
for more.

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